SHIPPING & RETURNS

Shipping policy:

1. Delivery Availability
Currently, we offer delivery within the United States only. We plan to expand our delivery services to additional countries in the near future.
 
2. Estimated Delivery Time
Orders will be delivered in two phases:
1) Order Processing Time:
Orders are typically processed and shipped within 72 hours on business days. This includes inventory checks and quality control.
2) Shipping Time:
Delivery usually takes 7-15 business days after processing. Please note that customs clearance or unforeseen external factors may cause additional delays.
 
3. Order Tracking
All orders are carefully packed to ensure safe delivery. Once your order has been shipped, you will receive a shipment confirmation email with a tracking number the next business day. If you do not see the confirmation email, please check your spam folder.
You can track your shipment through 17track or Trackingmore. Once the package reaches your country, it may also be tracked via your local postal service.
 

4. Shipping Delays
TEA CLIMBER is not responsible for shipping delays caused by factors beyond our control, including but not limited to:

  • Weather conditions
  • Customs clearance procedures
  • Incorrect shipping addresses
  • Local postal service disruptions

We recommend closely monitoring your shipment tracking to avoid delays caused by unclaimed or undeliverable packages.

Cancellation & Return Policy:

1.  Order Cancellation
1) Orders can be canceled at any time before they have been shipped. Please contact us immediately at info@teaclimber.com to request a cancellation.
2) Orders that have already been shipped cannot be canceled. In such cases, you may apply for a return once you receive the item.
 

2. Return Conditions
1) Our return policy is valid for 14 days from the date of delivery. Returns must meet the following conditions:
a.  Products must be unused and in their original condition with all accessories and labels intact.
b.  Products must be returned in secure packaging to prevent damage during transit.
2) If your product arrives damaged or faulty, you must contact us within 48 hours of delivery. Please provide:
a.  Photos of the damaged or faulty item
b.  Your order number We will respond within 2 business days with instructions for further action.

3. Shipping Costs for Returns

  • Non-Faulty Items: Return shipping costs are the responsibility of the customer. These costs will be deducted from your refund.
  • Faulty or Damaged Items: Return shipping costs will be covered by TEA CLIMBER.

Contact Us:

If you have any questions or concerns regarding your order, please feel free to contact us at info@teaclimber.com. Our support team is available to assist you and typically responds within 24-48 hours on business days.